What is service definition?

Service definition refers to the process of defining the services that an organization provides to its customers or clients. It includes the identification of the various services offered, the terms and conditions under which these services are delivered, and the level of quality that is expected from them. Service definition is important because it ensures that the organization is delivering services that meet the needs of its customers and are aligned with the organization's goals and objectives. It provides clarity to both the organization and its customers regarding the nature of the services being offered, the cost of these services, the expected level of performance, and the responsibilities of the parties involved. Service definition also helps to establish clear expectations for service delivery and is the foundation for service level agreements (SLAs) between the organization and its clients.